Terms and Conditions

The terms and conditions outlined below apply to all bookings with Mottram Hall whether you make them online at www.mottramhall.com or by telephone or in person.

Types of rates

Best Available Rate: When you book a best available rate, Mottram Hall will take full pre-payment from your debit/credit card at the time of booking. All guests must present a payment card on arrival in their name. You can cancel your BAR rate booking up to 4pm one day prior to the day of arrival without penalty. The original payment will be refunded to the card provided on booking. If the booking is cancelled after 4pm the day prior to arrival then the full payment is forfeited.

Promotional offers: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

When you book a spa or golf package, you will be asked for a 25% non-refundable deposit at the time of booking. The balance is payable on departure or in the event of cancellation or non-arrival.

Charging Items to your room

Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card, please contact reception. When you arrive at the Mottram Hall, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. Mottram Hall accept payments by American Express, MasterCard, Visa, Maestro, Cash.


Only alcoholic drinks purchased from the hotel may be consumed in the hotel. We reserve the right to charge the appropriate corkage charge where guests bring in their own alcohol.

Health & Wellbeing

Your health and well-being is our paramount concern. We feel that you are the best person to be in control of your health. We ask that you seek professional medical advice about any conditions or concerns you have and act appropriately on this advice, even if it means not undertaking exercise, a treatment or class. We ask that you let us know if you feel unwell for any reason whilst on our premises so we can help. We request that you read and take on board any instructions information or notifications about use of equipment or the contraindications for specific treatments.  

First Aid

We aim to ensure that a First Aider is always available. If you require any medical attention, please contact Reception on 0. For serious medical emergencies call 999.

Spa Breaks

Offers are based on two guests sharing a standard double or twin bedroom.  Supplements apply for sole occupancy of a double or twin and any room upgrades.

If you have booked a spa break with us, we ask that you arrive 15 - 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxation experience.  If you have any pre-existing physical or medical condition's including pregnancy, please let our spa teams or booking agents know at the time of booking.

You should leave by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges.

Please be aware that promotional and advance purchase spa and hotel packages will need to be paid for in advance.

If you have a gift card that you would like to use against your forthcoming stay, please call to make your booking on 0843 561 2168, see below for our opening times.

Golf Breaks

Mottram Hall has its own 18-hole golf courses which guests may use for an additional fee. Golf breaks can be booked through our Central Booking Service. Tee times must be booked directly with the hotel or online, before you arrive.

Before you play
We encourage all our guests to arrive at least 45 minutes before their tee time so they can hit some warm up balls at our Golf Academy. If your game isn't up to scratch, then please give us a call at the hotel and book in a lesson with one of our expert PGA Pros.

Buggies are permitted on the course from £25.00 per buggy. If you have not already booked your buggies, please contact the Golf Shop at the hotel and we will be more than happy to add these on to your reservation. Please note that the availability of buggies is always weather dependent and a decision will be made by the head greenkeeper at the beginning of each day, this is to ensure no undue damage is caused to the golf course.

Busy Periods
During busy periods, please be aware, it is our policy that all tee times are played as fourballs. Therefore, where required you will be expected to pair up with other guests.

Dress Code
Proper golfing attire is required at all times on the Golf Course, (i.e. no jeans, trainers, T-shirts or tracksuits). Players may wear tailored shorts with long socks, proper golf shoes must be worn on the course.

What happens if we cannot play golf due to the weather?
The golf course will be deemed as playable unless the Course Manager (or deputy) determines that the golf course is unplayable and closes the golf course. In the event that the golf course is closed, the hotel will find an alternative date or issue bad weather vouchers.  Once play has commenced rights are waived to bad weather vouchers and / or refund.

If the course is closed due to weather 24 hrs prior to your event and the hotel expects you will not be able to play the course, the hotel will contact you to notify you.  You can choose to either cancel your stay and provided this is rescheduled in the next 12 months no cancellation fee will apply, or attend your event and be provided with a credit note of £15 per player that can be used in the resort.  Any deposits paid will be retained and offset against your next visit.

Should the weather be poor on the day of the event and the course is closed, all catering, accommodation and additional arrangements will continue as planned and we will provide each golfer with a voucher for a complimentary round of golf.

We reserve the right to alter the price of any advertised golf break, including but not limited to any pricing error.  A full prepayment is required if booking a promotional rate.  Transaction fees are £2.50, where credit exists this is payable on departure.  Interest charged is a base rate of +8.0% per calendar month.  Promotional rates are non-refundable and non-transferrable.  For non-promotional rates, customers can cancel up to 12 noon on the day of arrival. Customers that don't arrive or stay will be charged 100%.  In circumstances of poor weather, we reserve the right to cancel any booking made on a promotional rate and rebook on an alternative date. We will give a minimum of 24 hours’ notice.
What if I need to change my booking?

Bookings should be cancelled by calling 0843 561 2168 - see below for office hours. Please note calls to our 0843 numbers will cost 7p per minute plus your telephone company's access charge. Bookings made through any other third-party site should be cancelled directly with them. Flex rate bookings can be cancelled up to 12noon on the day of arrival to receive a full refund. Later cancellations or no-shows will be charged at full room rate or the first night's accommodation.

Please note that for advanced purchase or any promotional offers, the full amount is taken at the time of booking. This rate is non-refundable and non-transferrable.  We are unable to accept Maestro cards as a form of guarantee. Upon failure to settle the account on departure, charges will be applied to the guest’s credit card.  VAT is included in the displayed rate unless otherwise stated. Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Where necessary, we advise you take out suitable travel insurance.
Bookings for groups in excess of 9 rooms will be given their own specific terms and conditions which will be detailed on your booking.

Call Charges:

Please note that calls will be charged at local rate from BT landlines. Other networks may be higher and from mobiles considerably more. Please note calls to our 0843 numbers will cost 7p per minute plus your telephone company's access charge.

What are your check-in and check-out times?

Check-in times at all our Mottram Hall are from 3pm.  You should leave by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges.

Do you allow children?

Mottram Hall welcome families and smaller guests will all receive a free children's activity pack when they arrive at the hotel.

Up to two children aged 16 and under can stay for free when sharing a standard bedroom with at least one full paying adult.  If your children, aged 16 and under, stay in their own room, they will be charged at the full adult non-promotional best available rate at the time of booking.

Upgrade charges will apply if you need a larger bedroom to accommodate your family. When sharing a bedroom with your children, your room could include a foldaway bed, so please ensure that you ask at the time of booking.

Children aged 0 - 4 can stay and eat for free. Children aged 5 - 12 years will be charged £5 per child for breakfast and children aged 13 - 16 years will be charged £7.50 per child for breakfast. All other meals are chargeable as taken; children's dinner menus include small and large portion sizes to cater for children of all ages.

Christmas and New Year residential packages are subject to different terms and conditions, which are available on request.

Children aged 16 and under are welcome to use the swimming pool at the hotel during their stay as long as they are accompanied by an adult. Please note that there may be designated family swimming times, please ask when you book or arrive at the hotel. For health and safety reasons, children are unable to use the gym, sauna, steam room or whirlpool, where available.
Mottram Hall has a minimum age requirement of 16 years old for booking a hotel room. Normal credit facilities apply.

Do you allow dogs in the hotel?

With the exception of guide dogs and assistant dogs, no dogs are allowed in Mottram Hall. Guide dogs are allowed throughout the hotel free of charge, including the restaurant and lounge.

Is car parking available at Mottram Hall?

Car parking is free and subject to availability. For more information on parking, please contact the hotel.

What are the dining facilities at Mottram Hall?

At Mottram Hall, we are passionate about our food quality and service and we trust you'll have an enjoyable experience with us. If you choose to add dinner to your break at the time of booking, you will receive a £28 per guest allowance to spend on food in the restaurant, lounge or via room service*. If you choose to dine from the room service menu an additional tray charge will apply.

Breakfast is the most important meal of the day and you'll find our breakfast buffets packed full of fruit, wholesome cereals, a vast array of breads and spreads, a continental section and a full English or Scottish breakfast buffet. If you do have any special dietary requirements, please do let us know before you arrive.

Does Mottram Hall cater for disabled guests?

Mottram Hall complies with the access requirements of the local disability legislation. If you have special requirements, please inform us at the time of booking.

Do you have smoking rooms?

Mottram Hall is smoke free and penalty fees will be applied if you smoke in the hotel. The penalty charge is £250 per day for smoking in the hotel.

Does Mottram Hall have leisure facilities:

General health club facilities may be used without charge during your stay, including the gym and swimming pool. Additional services, including beauty treatments for guests aged 16 and over (certain exceptions apply) are provided by the spa and will be charged as taken. Our spa is popular, and we strongly recommend you pre-book any treatments before you arrive to avoid any disappointment. Unfortunately, we cannot guarantee a spa time unless you have pre-booked any treatments. Please note a 50% cancellation will be incurred for any spa treatment or spa day cancelled within 48 hours prior to appointment. Cancellation of spa treatments or spa days within 24 hours will incur a 100% charge.

Can I purchase a gift card and how do we redeem it?

Gift cards can be purchased online, directly from the hotel or by contacting: 0843 561 2168

If you have a gift card that you would like to use against your forthcoming stay, you can do so online by redeeming your gift card on the payment summary page. Alternatively please call to make your booking on: 01625 828135

Gift cards can be redeemed at Mottram Hall, Champneys Resorts, Eastwell Manor and Champneys City Spas. It may be exchanged for goods of a higher price than the face value of the card on payment of the difference. This gift card cannot be exchanged for cash. This gift card is valid for 24 months from date of purchase and cannot be extended. The Balance on the card can be checked at any Champneys location or by calling 0843 561 2168

Please treat this card as cash. Champneys will not accept liability for lost, stolen or damaged cards. For full terms and conditions please visit: champneys.com/terms-and-conditions.